CTO Operations

Magazine on Entrepreneurship, Project Management, Marketing and Products

February 25, 2012
by Guntram Bechtold
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Balanced scorecard compared: Germany, US and Japan based Companies

The Meta-Concept behind the Balanced score card is that a set of complex factors add up to success or failure of a Project or Company. This fact is was made utterly visible by Robert S. Kaplan in his HBS report. … Continue reading

February 25, 2012
by Guntram Bechtold
1 Comment

Measuring Customer and Employee Relationships

Critical Factors for Customer Relation and Product marketing “Understand me and give me the right information and advice” “Give me convenient access to the right products” “Appreciate me and get things done easily, quickly, and right” Measuring Customer Relation Number … Continue reading