CTO Operations

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Measuring Customer and Employee Relationships

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Critical Factors for Customer Relation and Product marketing

  1. “Understand me and give me the right information and advice”
  2. “Give me convenient access to the right products”
  3. “Appreciate me and get things done easily, quickly, and right”

Measuring Customer Relation

  1. Number of customers profiled
  2. Number of customers with financial plans
  3. Number of targeted customer using on-line channel for transactions
  4. Customer survey responses on questions related to appreciation and ease of working with the bank.

Measuring Employee Relationship

  1. “We hire, develop, retain, and reward great people”
  2. “We are trained in the skills we need to succeed.”
  3. “We understand the strategy and know what we need to do to implement it”
  4. “We have the information and tools we need to do our job.”

 

Author: Guntram Bechtold

Produkte von der ersten Idee zur fertig Lösung zu bringen ist zentrale Aufgabenstellung von Bechtold. "Als Industrial Designer finde ich es absolut spannend wie die Produkte der Digitalisierung unsere Welt gestalten. Wissen und Kreativität so zu kombinieren dass nachhaltiger Nutzen für Anwender und Unternehmen entsteht ist entscheidend". Als #Certified Scrum Master hat Bechtold sich auf die Planung und Umsetzung von innovationsgetriebener Geschäftsmodellen spezialisiert.

One Comment

  1. Pingback: Balanced Scorecard for Evaluating KPI | CTO OPs

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